Service Writer

Full Job Description

SunFun Rentals is looking for a Service Writer. A Service Writer will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Work with customers over the phone and in person
• Create service appointments and scheduling
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Creating customer profiles, sales orders and invoicing
• Netsuite
• Works side by side with Service Manager
• Go the extra mile to engage customers

Skills

• Good Customer service skills
• Customer service experience
• Strong phone contact handling skills and active listening
• Wiling to be a Team player
• Good Attitude
• Great attention to detail
• Ability to multi-task, prioritize, and manage time effectively
• Good Listener
• Whiling to do what it takes to get the job done

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Carolina Beach, NC: Reliably commute or planning to relocate before starting work (Required)