Service Writer

At Precision Vehicle Holdings, we're a dedicated team of professionals with extensive experience in the processing of new vehicles. Our core strength lies in industry-leading software and systems that optimize every aspect of new vehicle processing. With a focus on efficiency and cutting-edge technology, we're committed to delivering excellence to our clients. Our team, comprised of logistics experts and automotive industry veterans, is passionate about crafting customized solutions to meet our clients' needs. Together, we empower leading automakers to thrive in today's fast-paced industry.
 
We’re committed to fostering a culture of safety, compliance, and excellence. We're looking for team members who prioritize safety by adhering to company policies, regulations, and applicable laws while embracing our core values. As part of our team, you'll play a crucial role in maintaining a safe and positive work environment by consistently following safety rules, operating guidelines, and procedures. Your commitment to continuous improvement will contribute to enhancing safety, efficiency, and overall workplace satisfaction. Join us in creating a workplace where every employee's well-being is paramount, and together, let's strive for excellence.

Position Summary:

The Service Writer is the primary point of contact between drivers, technicians, and internal departments regarding vehicle service and repair needs. This role is responsible for writing accurate service orders, coordinating maintenance, communicating updates, and ensuring timely turnaround of vehicles. The ideal candidate has strong customer service skills, attention to detail, and experience in a fast-paced automotive or logistics environment.

Key Responsibilities:

• Greet drivers, vendors, and internal staff to assess vehicle service needs
  
  


• Create and manage service orders, documenting all required work clearly and accurately
  
  


• Communicate service needs with technicians and track progress on repairs and maintenance
  
  


• Verify warranty coverage and repair authorizations as needed
  
  


• Coordinate parts ordering and ensure timely availability for service jobs
  
  


• Monitor vehicle flow through the maintenance process to avoid delays
  
  


• Provide clear status updates to drivers and managers
  
  


• Maintain organized records of work orders, parts, and services performed
  
  


• Ensure compliance with DOT, company policies, and safety standards
  
  


• Support fleet maintenance scheduling and reporting as needed
  
  

Qualifications:

• 1–3 years of experience in a service writer, service advisor, or related automotive/logistics role
  
  


• Strong knowledge of vehicle systems and maintenance terminology
  
  


• Experience using maintenance or fleet management software (e.g., Fleetio, RTA, TMT) is a plus
  
  


• Excellent communication, organizational, and multitasking skills
  
  


• Ability to work in a fast-paced environment with attention to accuracy
  
  


• High school diploma or equivalent required; technical or automotive training preferred
  
  


• Valid driver’s license and clean driving record (if required for vehicle movement)
  
  

Physical Requirements:

• Ability to walk, stand, and move between vehicle bays and office areas
  
  


• May occasionally lift or carry tools, equipment, or documents (up to 25 lbs)
  
  


• Comfortable working in indoor/outdoor environments around vehicles
  
  

Management retains the right to modify this job description as needed.

Precision Vehicle Holdings is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetics, protected veteran or disability status or any other characteristic protected by federal, state, or local laws. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

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