Service Writer

Job overview

Assists the Service Manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Manages billing cycle days to the target number.


• Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.


• Supports technicians with notes on work orders.


• Manages customer calls and creates work orders to be assigned.


• Supports a regional call support and dispatch to help the customer experience.


• Follows up with customers on equipment involving shop or part delays.


• Ensures payroll is up to date.


• Post Technician time to Work Orders.


• Report Service Department time to Payroll.


• This person is in charge of opening, reviewing, and closing all work orders.


• Create quote from existing SPG/MST library.


• Answer all Service Department directed calls.


• Address/engage all Service Department customers.


• Collection of payment upon completion on job(s).


• Interaction with John Deere personnel.


• Send internal quote for trade-in equipment.


• Maintains Service Department filing and records.


• Updates customer profiles using equipment, hours, or other information from the work order(s).


• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.


• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.


• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.


• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.


• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.

Qualifications

• 2-3 years of experience as a service/warranty clerk is preferred.


• Administrative, data entry, or office setting experience would be beneficial.


• High School Diploma or GED equivalent is required.


• Basic knowledge of accounting practices.


• Ability to use standard desktop load applications such as Microsoft Office and Internet functions.


• Knowledge of office procedures.


• General understanding of mechanical/technical terms is preferred.


• Knowledge of equipment models or numbers.


• Basic knowledge of how pieces of machinery function or what they are intended to do.

Additional requirements

• Valid Driver’s License preferred.

Working Conditions

• Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.

#ca-service