Service Writer

What We Do:

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning systems.

What You Will Do: 

The Commercial Service Writer will provide timely and effective follow up to all pending and recommended work noted by service technicians. Quoting service repair jobs as needed and gaining  approval from the client, including gathering the appropriate materials and labor to develop a sales price according to the company pricing standards.

What We Offer:

• Healthcare! We cover nearly 100% of your medical/dental/vision. We also cover 50% for your family!
• Retirement Plan: 401k with a 100% match.
• Professional Development: A gateway to a long-term career in the trades with potential to earn six figures
• Year-Round Work: Consistent employment throughout the year.

Job Responsibilities: 

• Quote service repair jobs as needed and obtain approval from customers.
• Order parts as needed, as parts are received pull service order and have  dispatcher schedule work.
• Securing work for the service department,  revenue generation.
• Follow up on all pending and recommended work as quoted by department.
• Research necessary parts cost and availability needed to prepare service quotes. 
• Forward approved repairs to service dispatcher with correct materials and labor requirements for scheduling.
• Maintain list of parts availability by vendor. 
• Educate and inform customers of additional services and products available.
• Assist clients in prioritizing needed repairs. 
• Assist service technicians to generate repair prices as needed while on site. 
• Customer service.
• Process urgent service repair quotes with in 24 hours of discovery by service technician. 
• Process non-urgent service repair quotes with in 48 hours of discover by service technician. 
• Gain approval from service manager on non-standard repair quotes. (Or Specific $ Amount) 
• Maintain pending / recommended work log. 
• Estimate equipment replacement quotes for in house accounts as directed. 
• Other duties as assigned

Schedule

• 7:00am to 5:00 pm, Monday through Friday, some weeknights and weekends

• Advanced customer service skills.
• Ability to multi-task.
• Knowledge of industry is recommended but not required,
• Computer skills.
• High school diploma or general education degree (GED)
• Two years related experience and/or training in customer service, billing, estimating or equivalent combination of education and experience.
• Organized
• Strong ability to communicate effectively in written format.