Service Writer

Seeking Experienced Service Writer

Pay will be dependent upon experience!

BENEFITS

• We provide a positive, professional work environment with the best training in the industry.


• We believe in employee development through training and advancement from within.


• Our team members enjoy terrific benefits which include:


• Competitive pay plan


•  Company provided training and education.


• A fun fast-paced environment! 


• Work Location: One location  


• Bonus pay Commission pay


• Health, Dental, Vision insurance

RESPONSIBILITIES

• Meet with customers and determine their needs for repair and/or service of their vehicle issues


• Increase customer satisfaction by building customer relations


• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations


• Monitor the progress of each vehicle throughout the day, and update customers frequently


• Increase profitability by maximizing sales & executing retail promotions


• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times


• Oversee and participate in quality control


• Participate in the development and documentation of standard operating procedures as appropriate

REQUIREMENTS

• Superior Customer Service Skills


• High school diploma or equivalent


• Valid commercial driver’s license & clean driving record


• Accredited training in service advisor skills, customer satisfaction and quality control


• Automotive service advisor experience


• Ability to read, write and speak English fluently 


• Ability to concentrate and accomplish tasks despite interruptions


• Multitasking skills


• Proficient use of computers/business machines

equal opportunity employer