Service Writer

Company : H&k Equipment

Job Type : Full Time

Coraopolis, Pa

Number of Applicants

000+

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Job Description - Service Writer

H&K Equipment is the premier dealer of forklifts, container handlers, railcar movers, utility vehicles, and more in Pittsburgh and the greater tristate area. Headquartered minutes from downtown Pittsburgh and with additional facilities in West Virginia, we sell, rent, service, and rebuild the most unique selection of custom and heavy-duty material handling equipment in the industry. Our technicians and in-house capabilities enable us to tackle jobs that no other shop can handle.

We are currently seeking an experienced Service Writer to join our team in Coraopolis, PA. This role requires an individual who excels in customer service and possesses a solid understanding of equipment service requirements. The ideal candidate will be skilled in fostering strong relationships with customers, while efficiently coordinating with the Service Department to address customer needs. The successful candidate must be dedicated to providing excellent customer satisfaction and ensuring smooth service operations. In addition, this role will involve assisting customers, technicians, and internal staff with quoting service work and processing service claims in compliance with factory standards.

RESPONSIBILITIES

Write up quotes and pre-approved tickets for service department
Track progress of quotes sent out
Verify, add, and remove parts on tickets
Add notation to tickets for work done
Open and close tickets
Educate customers about the services recommended
Submit invoices for POs to customers
Assist with promptly answering phone calls within three rings
Interact with customers and service technicians daily
Review customer accounts and report changes to internal staff
Contact customers with any changes regarding promised time and time requirements in detail, and get proper authorization before any additional repairs are performed
Works closely with the Service Manager, Shop Foreman, and the Parts Department
Evaluate and determine if work being done or requested is warrantable
Order parts for service department from Cummins
Schedule Cummins work when necessary

REQUIREMENTS

Previous service writing experience required
Warranty knowledge and factory communication
Proven experience in sales, customer relations, and dealership experience required
Excellent customer service skills
Problem-solving and listening skills
Ability to resolve conflicts in a calm manner
Solid computer skills and industry-specific software
Truck parts and service background preferred
Basic accounting skills

BENEFITS

Competitive salary commensurate with experience
401(k) with company match
Health insurance (majority paid by company)
Dental insurance
Vision insurance
Life insurance
Flexible schedule
Referral program
Weekly pay schedule

ABOUT US

H&K Equipment is the founding member of the H&K Equipment Group, a growing network of four operating companies that employs hundreds of experts at businesses throughout the mid-Atlantic and Northeast. Our companies’ primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment. From the nation’s busiest ports, to its largest mills, to its biggest infrastructure projects, you’ll find our equipment wherever you find materials on the move. Learn more about the power of our teams at hkequipment.com.

We are an equal opportunity employer.

Original job Service Writer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

H&k Equipment

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications. Check us out to see what H&K Equipment is all about!

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Service Writer

Job Description - Service Writer

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