Service Writer

JOB SUMMARY

The primary function of the Service Writer is to encode work orders with labor times and work performed as described by the technician. Proper completion and record keeping of work orders including copying, collating, and filing must also be performed daily.

SUPERVISION

Close Supervision – indicates that the employee is assigned duties according to specific procedures. Work is checked frequently, and in addition there may be formal training.

PRIMARY DUTIES AND RESPONSIBILITIES

• Utilize electronic dealer management system and manufacturer’s web-based software for inputting and recordkeeping.
• Transcribe and input all notes and descriptions of work performed on work orders.
• Input corresponding labor times to jobs performed.
• Encode corresponding labor operation times from manufacturer supplied guides.
• Make and collate any required copies of paperwork.
• File all work orders using existing records keeping standards.
• Follow all prescribed safety methods and perform work safely.

OTHER DUTIES

• Aid in deliveries as needed as a Chase Driver.
• Perform other duties as assigned.

EDUCATION / REQUIRED EXPERIENCE

• High school diploma or equivalent preferred
• NYS CDL, Class B driver license with Passenger Endorsement. No N, N1 or N2 restriction preferred.
• Minimum of NYS Class D license with clean driving record required.

REQUIRED KNOWLEDGE / QUALIFICATIONS / SKILLS / ABILITIES

• Working knowledge of mechanical systems included on a medium/heavy duty bus.
• Working knowledge of electronic dealer management system and web-based management systems
• Ability to make good business decisions in accordance with established procedures and policies.
• Ability to understand oral and written instructions sufficiently, manage proper paperwork and answer customer inquiries.
• Ability to write and type sufficiently as required for all paperwork and record keeping tasks.
• Adequate and appropriate communication skills as required by customers, management, staff, and general public.
• Be safety conscious and demonstrate the ability to follow prescribed safety practices so as to prevent injuries to self and other employees.

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Manual dexterity as it corresponds to the needs of the job.
• Frequently lift and carry up to 25lbs.
• Frequently sit, stand and walk distances exceeding 100 yards.
• Occasionally bend/stoop, push/pull, twist, climb, balance, crouch, kneel, crawl, and reach to sufficiently inspect service vehicles.
• Repetitive Motion is required.

This job description is not all inclusive. Other duties and responsibilities may be required from time to time. New York Bus Sales LLC. has the right to revise this job description at any time. This job description is not a contract for employment.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

We reserve the right to revise this job description at any time. This job description is not a contract for employment.