Service Writer

Job Summary

A Parts Counter Sales job involves assisting customers with identifying and purchasing parts and accessories, managing inventory, and providing excellent customer service. Responsibilities include selling parts, taking orders, processing transactions, and answering customer inquiries.

Key Responsibilities:

• Greets customers, assists them in selecting parts, answers questions, and provides advice.


• Sells parts to a variety of customers, including walk-in customers, shop customers, and those who call in orders.


• Processes orders, verifies payments, and prepares orders for pickup or delivery


• Assists with stocking inventory, ensuring parts are properly organized and readily available.


• May assist with maintaining a clean and organized work area, preparing and maintaining merchandise displays, and other tasks as needed.


• Possesses a basic understanding of automotive or other relevant industries and the parts they sell.


• Listening to customers' vehicle issues, asking questions, and understanding their requirements.


• Detail customers' information and service needs in a repair order, translating customer requests into instructions for technicians.


• Coordinating and managing service appointments and ensuring timely service delivery.


• Discussing customer needs and repair details with the service department and technicians.


• Keeping customers informed about the car's progress and communicating any additional work needed and associated costs.


• Billing clients and managing work transactions upon completion of service.


• Inputting and updating customer information in a computer database system.


• Ability to troubleshoot issues, find solutions, and assist customers with complex problems.


• Ability to organize the counter, manage inventory, and process orders efficiently.


• Ability to stand for extended periods, lift items up to 50 lbs., and move around the shop.

Performance Factors

All Diesel Forward employees shall exhibit the following:

1. Attendance and dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.


2. Communication/listening: The employee communicates effectively and appropriately. Uses good judgment as to what to communicate to whom as well as the best way to get that accomplished.  Listens to others and allows them to make their point.


3. Relationships with others: The employee works effectively and relates well with others including superiors, coworkers, and individuals inside and outside the company. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.


4. Safety and security: The employee actively promotes and personally observes safety and security procedures and uses equipment and materials properly.


5. Quality and continuous improvement: The employee promotes organizational effectiveness by anticipating and dealing with problems. Encourages others to suggest improvements to work processes, and persistently focuses on quality, as well as on results. Seeks ways to improve productivity and effectiveness by identifying sources of mistakes and determining or suggesting a course of action to prevent their recurrence.


6. Teamwork: The employee is a team player who contributes valuable ideas, opinions and feedback.  Communicates openly and honestly and can be counted on to fulfill commitments made to others.

 Skills & Qualifications

High school diploma or equivalent. Must have strong organizational and communication skills. Experience with Microsoft Office required (Word & Excel). Customer service oriented. Ability to solve problems and multi-task. Experience in Dynamics NAV or similar ERP system desired.