Service Writer

Two Eight is the leader in the drilling and blasting industry.  We are seeking a detailed-oriented and highly organized professional to join our team.

Embarking on a journey with Two Eight is all about rolling up your sleeves and diving into a world where grit, safety, and integrity take center stage. So, if you're ready to join a crew that values your dedication, knows the importance of a solid work ethic, and stands firm on doing things right, then Two Eight is the perfect fit for you. Let's get our hands dirty and build something great together!

Key Responsibilities

Service Writing

• Coordinates service work based on technician availability and job priority.


• Work with the operations managers to schedule field service technicians for repair/service work.


• Maintains accurate, up-to-date service records in the dealership management system (DMS).


• Provides regular updates to management regarding repair status, delays, and estimated completion times.


• Performs or assists with inspections on machines, which may involve working in the shop or in a quarry. This will help you to learn about our equipment and help you as a service writer.

Warranty Management

• Prepare, submit, and manage all warranty claims to ensure timely payment.


• Maintain a complete history file of all serviced equipment and organize vendor paperwork for warranty parts. 

Inventory

• Works with the parts department to ensure necessary parts are ordered and available for scheduled repairs. 


• Assists with inventory tracking and counting


• Assisting the parts department to ensure necessary parts are ordered and available for scheduled repairs.


• Pull parts for work orders as needed and ensure unused parts are returned to inventory.


• Operate a forklift when needed.

Qualifications

• 1–2 years of experience service writing and inventory in heavy equipment, diesel, or agricultural equipment service writing or a similar technical role.


• Technical understanding of heavy equipment is highly preferred.


• Strong verbal and written communication skills.


• Proficiency in Microsoft Office (Word, Excel, Outlook) and, ideally, experience with specific dealer management software. We use Flyntlok.


• A high school diploma is required; a 2-year degree is often preferred.


• Ability to move around the shop/yard, occasionally lifting up to 50 lbs., and working in non-climate-controlled environments. 


• Valid driver's license and clean driving record.