Service Writer

Service Writer

Landmark Ford East (Trucks), Inc., a part of the Landmark Automotive Group of Springfield, IL a leading automotive service provider dedicated to delivering top-quality service and maintenance to our valued customers is looking for a skilled and enthusiastic Automotive Service Writer to join our service team. Ford experience a plus.

Job Description:

As an Automotive Service Writer, you will be the primary point of contact for our Ford Truck and SUV customers, ensuring their needs are met with professionalism and efficiency. You will play a critical role in the service department by managing work orders, communicating with customers, and coordinating with technicians to ensure a smooth workflow.

Key Responsibilities:

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  Greet customers and assess their service needs

  
  


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  Prepare detailed work orders and estimates for customers

  
  


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  Communicate with technicians to understand and document service issues

  
  


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  Provide accurate information and recommendations to customers regarding service and repair options

  
  


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  Maintain up-to-date knowledge of automotive services and repair procedures

  
  


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  Schedule appointments and manage the service calendar

  
  


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  Follow up with customers on the status of their vehicles and any additional repairs needed

  
  


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  Ensure customer satisfaction through exceptional service and communication

  
  

Qualifications:

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  High school diploma or equivalent; additional automotive training or certifications is a plus

  
  


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  Proven experience as an Automotive Service Writer or similar role

  
  


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  Excellent communication and interpersonal skills

  
  


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  Strong organizational and time management abilities

  
  


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  Knowledge of automotive systems and repair procedures

  
  


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  Proficiency with computer software and automotive service management systems

  
  


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  Ability to work in a fast-paced environment and handle multiple tasks simultaneously

  
  

What We Offer:

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  Competitive base salary, excellent commission structure with the potential for $55,000 to $70,000 annually.

  
  


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  Health, Dental, Vision and Life Insurance

  
  


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  401(k) with a company match

  
  


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  Paid Time Off and Paid Vacation

  
  


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  Employee discounts on automotive services and products

  
  


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  Ongoing training and development

  
  

Landmark Automotive Group is a safe, drug-free workplace culture. We strive to achieve a diverse and inclusive work environment for everyone. We are proud of our participation in Getting Talent Back to Work-2nd Chance Employment. EOE