Service Writer

Service Writer

Job Description

Essential Duties and Responsibilities:

• Maintain updated records of service/warranty practices for vendors
• Qualification and processing of all warranty claims
• Monitor vendor response to warranty claims and ensure necessary action is taken
• Ensure proper company procedures are followed for all warranty claims
• Maintain inventory on service related products
• Notify company personnel of any changes in warranty/service procedures
• Ensure proper compensation is paid from vendors for warranty work performed
• Interpret inspections to determine parts and services required
• Manage communication between customers and technicians, sales professionals, and installers.
• Effectively use software to keep detailed notes.
• Generate pricing quotes for repairs including time, cost, and labor estimates.
• Present quotes to customers in a professional manner.
• Follow up with customers to ensure satisfaction.
• Other related duties as assigned.

Service Writer

To preform this job successfully:

• High school diploma or general education degree (GED);
• or one to three months related experience and/or training;
• or equivalent combination of education and experience.
• Proficient in software such as CRM and MS Office

Service Writer

We are a Large Corporate Industry Leader in Building Supplies Employing over 800 Friendly People on Long Island, Connecticut, Rhode Island and Massachusetts.

For compliance purposes for NYS transparency, the expected salary range is $22.00 - $25.00. Compensation will be based on experience and other factors permitted by law.

Service Writer - Responsible for reviewing, ordering, scheduling, writing, and communicating service requests from start to finish.

As a Service Writer at RBS, you will have:

• Amazing people to work with that help you succeed.
• Work/life balance with a culture of kindness and respect.
• Company-hosted family events.
• Rewarding careers with supportive management. 
• Participation in philanthropic activities in the community.
• Professional Development | On-site & virtual training
• Stability from our long history of success and growth.
• Superior benefits including 401K, Med/Dent/Rx, LTD, Life, Ancillary benefits, Flex Spending, discounts & more
• The opportunity to grow your career and move up the ladder!

Core Values

We are committed to a culture that reflects our values. All team members are expected to model these in every interaction:

• Championing Customer Needs – Prioritize customer satisfaction and service excellence.
• Acting with Honesty and Integrity – Do the right thing, always.
• Following Policies and Procedures – Ensure compliance and consistency.
• Working Safely – Promote a safe and healthy work environment.
• Teamwork – Collaborate, support, and treat others with respect

Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees.

EOE, including but not limited to disability and veteran status.

For more information, call: 631.591.8100

Service Writer