Service Writer

Our Mission

At Beauregard Equipment Inc., our mission is to provide exceptional equipment solutions, service, and support that help our customers succeed. As a family-owned and operated business and a proud CASE Construction Equipment dealer since 1968, we are committed to building lasting relationships through integrity, professionalism, and outstanding customer care. With six locations serving Maine, New Hampshire, and Vermont, we strive to be the trusted partner our customers rely on for equipment sales, parts, service, and support throughout every stage of ownership.

Position Overview

We are seeking a detail-oriented and customer-focused Service Writer to join our Scarborough, ME team. The Service Writer serves as a key link between customers, technicians, the parts department, and management to ensure repair and maintenance work is completed efficiently, accurately, and to the highest level of customer satisfaction.

Key Responsibilities

• Assist in creating and processing work orders for service and repair activities.


• Review and maintain all repair orders for accuracy, completeness, and proper documentation.


• Coordinate with technicians and the parts department to ensure timely availability of required parts and materials.


• Process and maintain records of parts requisitions, parts invoices, material invoices, and outside labor invoices to ensure proper accounting and billing.


• Assist with scheduling service work and managing workflow to maximize efficiency.


• Keep the Manager informed of work order status, progress, delays, and any issues requiring attention.


• Support warranty claim processing and documentation as needed.


• Communicate effectively with customers regarding service recommendations, repair updates, and completion timelines.


• Ensure every customer receives exceptional service and is fully satisfied with the products and services provided.


• Maintain accurate service records and support continuous improvement of service operations.

Qualifications

• Previous experience in a service writer, service advisor, customer service, or administrative role preferred.


• Strong organizational skills and attention to detail.


• Excellent verbal and written communication skills.


• Ability to multitask and manage competing priorities in a fast-paced environment.


• Basic understanding of construction, agricultural, or heavy equipment service operations is preferred.


• Proficiency with computer systems, service management software, and Microsoft Office applications.


• Strong problem-solving skills and a commitment to customer satisfaction.

What We Offer

• Competitive hourly pay with overtime opportunities


• Health, dental, and vision insurance


• Short- and long-term disability coverage


• Life insurance


• 401(k)


• Paid time off (PTO) and paid holidays


• Ongoing training and professional development opportunities

Why Join Beauregard Equipment?

• Join a stable, family-owned company with more than 55 years of industry experience.


• Be part of a team that values integrity, accountability, and customer service.


• Work alongside experienced professionals in a collaborative environment.


• Opportunities for training, professional development, and career advancement.


• Competitive compensation and benefits package.

Pay Transparency

The hourly pay range for this position is $28.00-$30.00 per hour, depending on experience, skills, and qualifications.

The expected annual compensation range is approximately $80,000-$86,000, based on a typical 50-hour work week, including overtime opportunities. Actual hours may vary depending on workload, seasonal demand, and business needs. Overtime compensation will be paid in accordance with applicable wage and hour laws.

Equal Opportunity Employer

Beauregard Equipment Inc. is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all employees are valued and respected.