Service Writer

Who We Are

Castongia Tractor is a team of professionals focused on helping our customers grow by providing accurate, timely and valuable solutions for our Agricultural, Commercial, and Residential partners’ ever-changing needs through providing high quality products, first-class product support and cutting edge new technology and continued education of our customers and employees.

What We Offer

• Medical, Dental and Vision Insurance 


• Life and Disability Insurance


• 401K Retirement Savings Plan


• Paid Time Off


• Paid Holidays

Purpose

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Assist in Answering phone calls for service.


• Assign jobs and work areas to techs according to their skill, knowledge and level of expertise, under the direction of Service Manager.


• Inspect customer machines after repairs have been performed to assure that customer satisfaction is maintained when there machine is returned to them.


• Assist technicians in machine diagnostics as needed.


• Assist technicians in DTAC case creation.


• Write up work order requisitions and open work orders as needed.


• Keep techs productive and working.


• Assure that techs are keeping shop cleaned and organized.


• Make sure all company service vehicles are maintained.


• Assist in keeping schedule board updated daily.


• Maintain service counter schedule pad daily and complete before next day’s business.


• Issue purchase orders for outside supplies and repairs, submit bills to service mgr for processing.


• Maintain and monitor special tool inventory.


• Provide estimates to customers for repairs when requested.


• Keep customers informed of status of machine repairs and costs.


• Contact customers for authorization of additional repairs.


• Work with service manager in all aspects of the service department in fulfilling the responsibilities of the service manager.


• Promotes loyalty and customer goodwill and protects dealership and service department image.


• Advise service manager of all customer complaints.


• Meet with service manager daily to review department performance and personnel matters.


• Perform other duties and functions as directed by Service Manager in line with objectives of the dealership.


• Duties as assigned by management.

Skills & Qualifications

• 5+ years work related experience.


• Previous supervisory or management experience preferred but not required.


• Ability to write and work on routine reports and correspondence.


• Ability to speak effectively one on one or before groups of customers or employees of the organization.


• Ability to negotiate customer complaints to a satisfactory resolution.


• Ability to define problems collects data, establish facts and draw valid conclusions.


• Computer skills


• Strong organizational skills