Service Writer : 356124 - Generous Compensation

JobsRUs.com is seeking to hire a Service Writer for our client in Dallas, TX!

Benefits Available!
Weekly Pay!

Pay Rate - $24.50/hr
1st Shift: Monday-Friday, 8am-5pm with potential for overtime

Job Description
Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Key Responsibilities

Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding the company or distributor warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction

Education: High School diploma or equivalent
Prior experience – Customer Service experience is required. If they have any prior experience with the auto industry that is a added bonus but not required

Must Have:
• Customer service experience
• Schedule appointments, process orders, monitor delivery and handle customer complaints.
• Their duties include working with computers and building and maintaining relationships.