Service Writer

Job Details

Job Location
Surprise - Surpirise, AZ

Position Type
Full Time

Salary Range
$34.00 - $36.00 Hourly

Description

Pioneer Fleet Services is dedicated to providing safe and reliable assets to its drivers while maximizing asset utilization. This role is the crucial link between Sales and Operations, which drives our ability to service our customers as scheduled. This position requires a high-level of vendor and driver interaction. This role works closely with the Fleet Manager and is responsible for the state of Colorado. The ideal candidate will possess a technical acumen in heavy duty trucking balanced with strong customer service skills. If you're ready to work in a fast-paced and rewarding environment, we're interested in hearing from you.

ESSENTIAL FUNCTIONS:
Handle driver roads calls and determine if a technical solution can be resolved over the phone; escalate immediately to Shop Lead / Fleet Manager to provide immediate attention.
Determine and communicate work order repair prioritization with shop leads and parts coordinator.
Manage daily Driver Vehicle Inspection Report (DVIR) write ups through vendors and internal Fleet Shops.
Accurately record service issues, create purchase orders, and enter data into Fleet Management System.
Communicate estimated completion time, regular updates and follow through on each driver vehicle.
Communicate frequently with Technicians, Parts Coordinator, and Fleet Manager to ensure timely completion of work.
Effectively handle multiple priorities, organize workload, and meet deadlines.
Promptly return missed phone calls and emails.
Execute Fleet initiatives and strategies as directed.
Assist in handling paperwork, billing, and other administrative activities.
Other duties and training as assigned

QUALIFICATIONS

KNOWLEDGE, SKILLLS & ABILITES: The technical skills, formal education, and relevant work experience critical for successful individual performance of Essential Functions

Self-starter, high capacity for managing multiple work streams at the same time

Strong analytical and fact-based problem-solving skills

Proven track record in customer service with the ability to move quickly and bring a sense of urgency to the business

Comfortable using Excel and PowerPoint as tools to communicate, with experience leading presentations for senior leadership

Working knowledge of DOT, FMCSA, EPA, and OSHA guidelines

Excellent communication skills; including written and verbal

Strong organizational skills

Experience with Fleet Maintenance software a plus

EDUCATION & EXPERIENCE

At least 7+ years of experience in the Fleet Maintenance

At least 3+ years in Customer Service

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance of the required duties will require:

The employee is constantly required to use hands to operate a computer and keyboard, and other office equipment.

The employee is constantly required to remain seated for extended periods of time, with occasional walking, standing, or bending.

The employee is required to have sufficient personal mobility, manual dexterity and physical reflexes, with or without reasonable accommodation, which permits the employee to access the general office environment and to operate a motor vehicle.

The employee is constantly required to communicate in writing, in person, and over the phone.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

The employee is infrequently required to lift and/or move up to 50 pounds without assistance.

May involve occasional travel to attend training, meetings, and conferences.