Service Writer

ESSENTIAL FUNCTIONS
• Serve as initial contact person, receive and screen calls and visitors.
• Coordinate the flow of communication through the assigned office in an efficient and effective manner with staff, the general public, businesses, and others, take messages as appropriate.
• Enter all timecards for technicians.
• Reconciles all payroll entries before payroll is run biweekly.

ADDITIONAL FUNCTIONS
• Perform miscellaneous typing for the service department.
• Assist with filing from other areas of the shop office.
• Create work order jackets for all cost centers.
• Scan completed work orders.
• Make hotel/flight reservations as needed.
• Perform a variety of general clerical duties including maintaining and filing records, verifying accuracy of information, and recording information.

QUALIFICATIONS/KNOWLEDGE/SKILL/ABILITY
• High school graduate or equivalent.
• Proficient data entry capabilities.
• Ability to speak, read, write, and understand English
• Ability to work in a team environment.
• Proficient in use of a desktop computer, including Microsoft Office products
• Must be able to operate a PC, dealer AS400 computer system, all related software, e-mail, calculator, telephone, fax machine, copy machine, and printer.
• Ability to work with customers in a professional manner and develop/maintain relationships

PHYSICAL/ENVIRONMENTAL REQUIREMENTS
• Office environment; moderate noise level
• Material and equipment directly used: Computer terminals, personal computer, calculator, telephone, fax machine, copy machine, and printers.
• Ability to walk up and down stairs.
• Frequent sitting/standing for long periods using a computer
• Frequent use of hands for simple grasping, pushing, pulling, and writing and typing
• Overtime and varying schedules may be required
• Professional dress code is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)