Service Writer

Job Summary

Assist store personnel in maintaining accurate, on-time reports and records relative to the service department’s operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include: answering phones, opening/closing invoices, and daily bank deposits.

Essential Duties and Responsibilities

-Daily maintenance of time cards, warranty claims, and credits

-Opens work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed

-Reviews all work orders for accuracy before submitting to the Service Manager for final review

-Directs incoming service related inquiries and scheduling requests to the Service Manager

-Help with data entry and customer follow up for Service, Parts, and Sales departments

-Maintains all filing and records for the service department

-Keeps necessary supplies on hand and reorders when needed

-Prepares customer invoices and takes payments when presented to the service office

-Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty

-Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends

-Maintain confidentiality with internal and external information

-Be able to submit, track, and resolve warranty claims

Position Qualifications

-Possess basic knowledge of accounting practices and financial principles relative to the Service or Parts Departments

-One year or more experience with office coordinating a plus

-Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions

-General understanding of mechanical & technical terms

-Knowledge of office procedures

-Ability to speak effectively one on one and in a group

-Familiar with John Deere and competitive products

-Maintain a positive attitude, be a team player and provide leadership within the store

-Complete all duties as assigned

-High School Diploma or equivalent required