Job description
About BLack Cliffs Equipment:
Black Cliffs Equipment is proud to have served Cache Valley and the surrounding areas for nearly 20 years. We sell, service and provide parts for farm equipment including Massey Ferguson, Kubota, Hesston, and many others.
Here you can take pride in working for a dealership with full customer support & solutions from manufacturer to service/parts/sales teamwork. We're dedicated to a friendly, collaborative, team culture that encourages learning and growth in a fast paced, busy environment.
Location: Hyde Park, UT
Reports to: Service Manager
Purpose: The Service Writer? Advisor is primarily responsible for administrative operations and support of work orders, acting as a liaison (customer, company, and other departments) and maintaining professional communication with a focus on superior customer service.
Essential Functions, Duties, & Responsibilities:
- Assist service department manager/foreman, in maintaining an efficient department with a high degree of customer satisfaction.
- Work with manufacturer key personnel to meet customer needs
- Track and submit all manufacturer campaigns, working with service manager to schedule and complete work
- Work with Service Manager to meet or exceed key requirements from manufacturer(s)
- Open and close all customer and internal repair orders including proofreading with a high degree of accuracy.
- Track, document, follow up with all open/ closed work orders to completion along with collecting payment for work orders.
- Open and assist with all phases of warranty work orders including proofreading with a high degree of accuracy.
- Follow manufacturer procedures for quick and efficient handling of warranty items, including tagging and proper storage of warrantable materials.
- When necessary, estimate costs and completion times at point of sale and clearly communicate them to the customer.
- Review WIP (work in progress) to ensure quality and timeliness.
- Become familiar and efficient with all phases of the computer system for the most efficient operation of the service department.
- Work with parts employees to secure parts for the technicians in the field.
- Help distribute work flow to the technicians and verify timecards.
- Greet customers immediately in a courteous and friendly manner.
- Manage telephone calls quickly and courteously, will be required to collect important information from customers to help streamline repair process.
- Track and submit time for all PDI’s
- Occasionally reach out to customers by phone to see if they have service needs and to follow up on past repairs.
- Notify customers of any changes, delays, or additional work needed.
- Manage customer complaints reasonably and with a positive attitude.
- Must be able to look up simple service questions from customers
- Performs other duties as assigned by manager
Knowledge, Skills, and Abilities:
- Knowledge and use of Microsoft computer products or other comparable systems required.
- Proven skills in written and verbal communications, leadership and interpersonal relationship building.
- Proven customer service and conflict resolution skills.
- Organized with strong planning, time management and efficiency in work completion.
- Ability to set and manage priorities.
- Strong attention to detail and accuracy.
- Must be a self-starter and able to work without supervision.
- Must be able to work scheduled shift(s) completely and with our interruption.
Education and Experience:
- Proof of high school diploma or General Education Degree (GED).
- Valid driver's license and acceptable driving record required.
- Must be able to communicate in English (speak, read, comprehend).
- Competent in using computer and programs such as Work, Excel, and Outlook.
- Prior administrative experience required.
- Knowledge of service work, dealership and/or agriculture preferred.
Physical Characteristics:
- Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
- Must be able to lift 50 lbs.
Salary :
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