Service Writer, Commercial Tire Store

Graham is one of the region's premier Commercial Truck Operations, proudly serving Texas and Oklahoma since 1965. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

What We Offer:

• Family Owned & Operated


• Bonus Incentives


• Medical / Dental / Vision Insurance


• 401(k)


• Paid Training


• PTO & Vacation days


• Paid Holidays


• Up to 20 days Reservist Compensation


• Day Shift Only, Closed on Sunday's


• Great Culture & Team Environment


• Up to 20 days Reservist Compensation


• Long Term Career Opportunities - Promote from Within


• Company Outings


• Community Involvement

Responsibilities

The Service Advisor role consists of assisting the Store Manager welcoming customers, writing up their service needs, assisting in the selling of commercial tire products, distributing jobs to the technicians, taking calls and returning calls from customers, and some billing and data entry. It is also important to play a lead role in creating a highly motivated team environment that leads to a positive customer experience. 

• Coordinates customer repair orders with Store Manager for task assignment, and coordinating for proper work scheduling of all shop business.


• Ensures customers receive the most expedient service available through questioning and understanding repair requests.


• Works with Store Manager to ensure timely action taken and settled in areas of disputes and warranty.


• Assures all documentation necessary for sale of product and labor is complete and properly executed.

• Inputs repair order information to business system and close repair orders.


• Informs the Store Manager of all customer complaints so they may be handled before the vehicle leaves the shop.


• Advises customer of needed service work, as well as suggests additional sales whenever possible


• Assign jobs to techs along with oversight of these repairs.


• Participates in training to stay current on technical and warranty issues.


• Assists in maintaining a clean shop and office area.


• Performs other duties as assigned by a supervisor.
  

Basic Qualifications

• CDL (preferred).


• Minimum 4 years’ experience in related field.


• Computer experience (preferred)


• Strong customer relations and communication skills.


• Good leadership abilities.


• Must have a positive can-do attitude.


• Commercial tire product knowledge a plus.

SAFETY-SENSITIVE
This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Compensation based on experience and certifications. Range is approximately $20.00 per hour.

For more information, check out our career page at https://sites.hireology.com/grahaminternationalsherman/