Service Writer - Goodson Acura

Description of the Role

The Service Writer position at Goodson Acura involves providing exceptional customer service and support in the automotive industry. This role requires excellent communication skills, as you will be the main point of contact for customers, ensuring their needs are met and their concerns are addressed.

Responsibilities

• Communicate effectively with customers, both in person and over the phone, to gather information about their vehicle issues and concerns.


• Create detailed service orders and accurately document customer information, vehicle problems, and requested services.


• Coordinate with technicians and other service team members to ensure smooth and efficient workflow.


• Provide updates to customers on the progress of their vehicle repairs and estimated completion times.


• Address customer inquiries and resolve any conflicts or issues that may arise during the service process.


• Maintain accurate records of all service transactions and interactions.


• Assist in scheduling service appointments and coordinating loaner vehicles, if needed.

Requirements

• Prior experience in a similar role, preferably in an automotive service department.


• Strong customer service skills and the ability to remain professional in challenging situations.


• Excellent verbal and written communication skills.


• Attention to detail and strong organizational skills.


• Knowledge of automotive systems and repairs is an asset.


• Proficient computer skills, including experience with service management software.

Benefits

At Goodson Acura, we offer competitive compensation and benefits packages for our employees. We provide opportunities for career growth and development, a supportive work environment, and employee discounts on vehicles, parts, and services.

About the Company

Goodson Acura is a leading automotive dealership located in Dallas, Texas. We are committed to providing exceptional customer service and offering a wide selection of new and pre-owned Acura vehicles. Our service department is staffed with highly skilled technicians and service writers who ensure that our customers receive top-quality care and maintenance for their vehicles.