Service Writer (Indian Motorcycle Specific)

Job Summary:

The Indian Motorcycle Service Writer serves as the primary point of contact for customers, ensuring a seamless and efficient service experience. This role involves assisting customers with inquiries, documenting vehicle concerns, coordinating service needs, and maintaining clear communication throughout the repair process. The Service Writer plays a crucial role in customer satisfaction by providing expert guidance, offering service recommendations, and ensuring the timely completion of all service requests.

Key Responsibilities:

• Deliver exceptional customer service and maintain positive relationships


• Support daily service operations and communicate with the Service Manager


• Create and complete Repair Orders (ROs) accurately, including necessary documentation


• Check for machine recalls and conduct vehicle walk-arounds during check-in/out


• Keep customers informed on service status and schedule appointments


• Verify post-service test drives and ensure vehicles are cleaned before pickup


• Process payments, review service quality, and confirm warranty applicability


• Conduct follow-up calls for customer satisfaction and feedback


• Assist with marketing, shop scheduling, and operational efficiency


• Stay up to date with training and brand-specific service requirements
  

Qualifications:

• Strong customer service and communication skills


•  Experience with Lightspeed or similar point-of-sale software, or the ability to learn new systems quickly


•  Understanding of warranty policies and procedures


•  In-depth understanding of Indian Brand Motorcycles


•  Ability to lift 50 lbs. and perform physical tasks such as bending, twisting, pushing, and pulling

Requirements:

• Valid driver’s license with a clean driving record


• Experience operating both manual and automatic vehicles

Job Details:

• Type: Full-Time


• Starting Wages: Based on Experience

Benefits:

• Paid Time Off


• Competitive medical, dental and vision insurance rates


• 401K Plan


• Employee discounts on machines/boats, parts and service