Service Writer/Advisor

 Bob's Tire and Brake in Ocala, FL, is hiring an exceptional Service Advisor to join our winning team! Bob's provides the highest-quality automotive services and is changing how people think about auto repair. We lead with honesty and integrity and do things right the first time. If you want to join a successful company that treats its employees like family, Bob's Tire and Brake is where you should be!

The Service Advisor builds strong customer relationships, provides excellent customer service, and sells recommended services and repairs. Service Advisors will greet and consult customers on their needs, while providing value-added recommendations and education on our services.

 RESPONSIBILITIES

• Ensure customers receive prompt, courteous, and effective service either in-person or by phone
• Act as point of contact between technicians and customers
• Perform vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
• Keep customers informed on completion times, service expenses, and possible changes
• Follow and promote our high standards of safety, organization, and cleanliness

 QUALIFICATIONS

• Automotive knowledge with at least 2 years of working experience as a Service Advisor
• Career-minded individuals looking to grow within the company
• Exceptional customer service skills
• Honesty and integrity, with a positive attitude and strong work ethic
• Team-first mentality
• Valid driver's license

BENEFITS

• Leading compensation plans with commissions
• Generous benefits and perks (health, vision, dental, and life insurance)
• 401(k) with company match
• Employee discounts
• Paid holidays, sick days, and PTO
• Opportunity for growth!