Service Writer/Receptionist

Summary/Objective

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. The receptionist performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.

Essential Functions

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager  
• Maintains Service Department filing and records 
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Make weekly customer calls.  
• Maintains accessories and supplies and prepares replacement orders 
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• Answers telephone and directs calls accordingly

This is a full-time position. Normal days and hours are Monday through Friday, 7:30 a.m. to 5:00 pm. You may be required to work Saturdays 8:00 am to 12:00 pm.  

Preferred Education, Experience and Requirements

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience