Service/Inventory Specialist

The Fulton Companies is a private multi-national group of companies headquartered in beautiful Pulaski, NY, USA. Our founder, Lewis Palm, was a pioneer in the engineering of steam boilers and associated equipment for the laundry and dry-cleaning markets, he invented the first Vertical Tubeless Boiler in 1949. With our expansion of products and knowledge throughout the years, we are well known in many applications of your daily life including but not limited to, food processing, pharmaceutical, education, gas processing, laundry, dry cleaning, healthcare, and government / military.

Fulton researches, engineers, manufactures, sells, and services complex thermal fluid, steam, and hydronic equipment along with engineered systems for a wide range of commercial and industrial applications. We strive for energy efficiencies, global impact, and environmental responsibility. Fulton has served as an industry leader of emerging heat transfer technologies for more than 75 years!

Our culture thrives on the HEART values of the company and puts pride in our people. We encourage continued training and learning to grow you and your career with Fulton.

HEART:

Honesty and Integrity

Effective and Results Oriented

Always customer focused

Respectful and considerate

Team Player

Benefits: At Fulton we value our employees and therefore offer competitive compensation, retirement plan, health insurance, dental insurance, vision insurance, voluntary disability insurance, voluntary life insurance, employee assistance program, vacation time, paid holidays, profit share bonus.

Fulton is committed to a diverse and inclusive workplace.  Fulton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. 

OVERALL RESPONSIBILITY:

The Service Support Team Member is responsible for providing excellent technical support to representatives, customers and internal personnel that exceeds customer expectations in a manner that is consistent with the company values and operating philosophy. 

ACCOUNTABILITIES: 

• Tech Support – Provide assistance on service jobs that require more than one technician. 
• Pump Duties – Including but not limited to pump evaluations, rebuilds/palletize, pump inventory and management, new pump sales and impeller trim.
• Loading and unloading deliveries and shipments.
• Kitting all service job related parts including but not limited to PM kits, SRV kits, pump install kits, etc.
• Inventory control for service and manufacturing.
• Local service technician as needed.

QUALIFICATIONS (Education, Certifications and Required Experience):

• Minimum of 2 years working in a service/manufacturing position.
• Comprehensive understanding of pumps and/or similar components.
• Experience with Microsoft Office Applications.
• Prior customer service experience preferred.
• Experience with inventory management/control.

DEMONSTRATED CRITICAL COMPETENCIES:

• Communication – ability to ensure information is passed on to others who should be kept informed. Ability to express oneself clearly in conversation and interaction with others. Ability to express oneself clearly in business writing.
• Analytical Thinking – the ability to tackle a problem by using logical, systematic, sequential approach.
• Initiative – identifying what needs to be done and doing it before being asked or before the situation requires it.
• Building Collaborative Relationships – the ability to develop, maintain, and strengthen partnerships with others inside and outside the organization who can provide information, assistance, and support.
• Stress Management – the ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.

PHYSICAL REQUIREMENTS:

• High energy level and ability to tolerate and manage stress and stressful situations.
• Travel – work requires travel by car or airplane and includes extended periods of sitting. This could include trips to customer sites as well as other Fulton and Volcanic offices.
• Vision – visual acuity is required to view a computer terminal and to analyze data.
• Heavy work – occasionally exertion of 50 pounds or more, moderate walking, standing, and sitting.