ServiceNow Administrator / Developer /Software Engineer III

Staples is business to business.

You’re what binds us together.
Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services.
What you’ll be doing:
As part of the Enterprise Tools Engineering team at Staples, you’ll bring your ServiceNow subject matter expertise to bear by innovating, integrating, and automating to improve efficiency and productivity with our ServiceNow platform. You will also partner closely with multiple cross-functional teams including ITSM, HR, Security, Vendor Management, and CMDB to deliver smarter workflows for over 45,000 Staples associates.
You’ll seek continuous improvement by applying best practices and making recommendations to leadership on opportunities to leverage ServiceNow to solve complex business problems and improve user experience, performance, and quality of service. You will help administer our ServiceNow platform and help develop our roadmap while meeting specific business needs.
What you bring to the table:
Demonstrate strong customer focus with excellent organizational and communication skills
Execute strong cross-functional collaboration and leadership
Adapt and innovate to ensure the success of both Staples and the Enterprise Tools Engineering
Constantly challenge yourself by actively seeking new ways to grow using both formal and informal development channels
Foster an inclusive environment by welcoming diversity
What’s needed- Basic Qualifications
Bachelor’s degree in Computer Science, Information Systems, Engineering or a directly related field
At least 5 years of experience with:

Acting as a Service Now Administrator / Developer
Leveraging ServiceNow Admin/Implementation Specialist, Foundation, JavaScript, and HTML knowledge
Developing and maintaining Change, Incident and Problem Management applications, including Business rules, Script Includes, UI Script, Client Script, UI Policy, workflows, Assignment rules, SLA`s, views, email notifications and templates
Supporting ServiceNow Service Catalog and Requested Items related artifacts
Implementing general settings such as incident, problem, change, and SLA
ServiceNow Discovery
CMDB (Configuration Management Database)
REST/SOAP API integration
Service Catalog configuration, for example, creating service requests for multiple stakeholders (App teams, HR, Incident Management team, etc.)
ServiceNow Portal configuration working in Angular JS.
Flow Designer to build catalog workflows / integrations.
Creating and updating: Order Guides, Catalog Items, Record Producers, Requested Items, Tasks, Email templates, Inbound actions, Business rules, Script Includes, UI Script, Client Script, UI Policy, Data Imports and Transformation Maps.
Agile/Scrum/SAFe methodology

At least one of the following certifications:

CSA – Certified ServiceNow Administrator
CAD – Certified Application Developer

What’s needed- Preferred Qualifications:
Virtual Agent /Natural Language understanding
Performance Analytics Application
PowerShell scripting
We Offer:
Inclusive culture with associate-led Business Resource Groups
Flexible PTO (22 days) and Holiday Schedule
Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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