ServiceNow Architect

ServiceNow Architect

Overview

Hana Technologies and Systems (HTS) is seeking an experienced ServiceNow Architect to lead the design and delivery of ServiceNow solutions for federal customers. This strategic role partners with leadership and business stakeholders to develop technology roadmaps, architect scalable platform solutions, and guide complex implementations across multiple ServiceNow modules.

The ideal candidate is a trusted technical advisor with ServiceNow expertise, strong consulting skills, and the ability to translate business objectives into innovative, secure, and scalable solutions. *Must reside in Honolulu, Hawaii

About Us

Hana Technologies and Systems, (HTS) is a proud member of The Hana Group, is a trusted professional services firm known for delivering exceptional support across the Department of Defense, Homeland Security, and the commercial sector nationwide. With a dynamic network of operations spanning multiple states and a growing team of professionals, we provide critical services in security, base operations, logistics, administration, business consulting, engineering, IT, and facilities support.

As part of The Hana Group—a mission-driven, non-profit Native Hawaiian Organization (NHO)—HTS shares a greater purpose: to uplift and empower Native Hawaiian communities through education, cultural preservation, and economic opportunity. For over two decades, our five for-profit companies have been the engine behind this mission, combining business excellence with deep community commitment.

At Hana, we live by our values. We treat our team like ‘Ohana (family), lead with integrity (Pono), and take pride in creating opportunities that make a meaningful impact. Join us—and be a part of something great!

Key Responsibilities

• Partner with key leadership, business stakeholders, and technical teams to understand business objectives and translate them into ServiceNow platform strategies.
• Lead discovery workshops, requirements gathering sessions, and solution design activities with customer leadership.
• Design enterprise-wide ServiceNow architectures spanning multiple modules, integrations, and business units.
• Develop technology roadmaps that align ServiceNow capabilities with organizational goals and long-term digital transformation initiatives.
• Establish platform governance, security standards, development best practices, and operational procedures.
• Oversee technical solution design throughout the implementation lifecycle, ensuring scalability, maintainability, and performance.
• Provide architectural guidance for integrations using APIs, web services, and enterprise integration patterns.
• Mentor developers, administrators, and implementation teams while promoting technical excellence and consistent delivery standards.
• Collaborate with project managers and customer stakeholders to manage technical risks, dependencies, and implementation priorities.
• Stay current on ServiceNow platform capabilities and recommend enhancements that improve business outcomes.

Join our innovative team and contribute to transformative digital solutions. We foster a collaborative culture that values growth, continuous learning, and excellence, offering opportunities to advance your career in a supportive environment.

We Support Your Success

We believe in providing our employees with everything they need to succeed, including:

• Comprehensive benefits options -medical, dental, vision, life, short and long term disability, supplemental life, Flexible Spending Accounts, Critical Illness, Hospital Indemnity, Employee Assistance Programs, Group Accident, 401(k) retirement plan,11 Paid Holidays, Generous Paid Time Off + more!

Join our innovative team and contribute to transforming IT service management for our clients. We offer a collaborative work environment, opportunities for professional growth, and a commitment to continuous learning and development.

Education & Experience

• Bachelor's degree in Computer Science, IT, or related field , applicable experience may be substituted for education
• 5+ years ServiceNow implementation/consulting experience, with 2+ years in architect or senior technical role
• Demonstrated expertise across 3+ ServiceNow modules
• Strong knowledge of enterprise architecture frameworks and IT governance
• Advanced proficiency in JavaScript, APIs, and system integration patterns
• Experience leading cross-functional teams and managing stakeholder expectations
• Customer Service oriented and team collaborator.

Required Certifications/ Clearances

• Must have current or have the ability to obtain required Security Clearance and base access
• ServiceNow Certified System Administrator (CSA) - multiple modules
• ServiceNow Certified Implementation Specialist (CIS)
• ServiceNow Certified Application Developer (CAD) strongly preferred
• Additional certifications in specialized modules (ITOM, ITAM, Workflow, etc.)

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, veteran status or any other characteristics protected by law.