ServiceNow professional with deep understanding of ServiceNow modules/products, ITSM, ITOM (CSDM, CClientB, Discovery & Event Mgmt), APM, HRSD, IRM, BCM, IT Asset Management etc. Thought leadership and the ability to inspire change in the organization through technology solutions. Creating Clienthitecture and design documentation, presenting technical solutions, guiding, and mentoring technical staff, creating POC solutions, estimating solution costs and timelines, designing system integrations and data migrations, creating technical roadmaps. Hands on Experience with ServiceNow Platform Strong understanding / Experience with System upgrades an upgrade related activity. Understanding of ServiceNow licenses, plug-ins, activating plug-in and related license dependencies Strong Experience with various integrations & APIs. Work with DevOps team for story backlogs and delivery schedule. Perform POCs Establish strong partnership with Business owners/product owners, help with developing road map. Support with establishing governance model, identifying & implementing areas of improvement for effective governance. Assesses the compatibility and integration of products/services proposed as standards to ensure an integrated Clienthitecture across interdependent technologies. Advises executives to develop functional strategies (often segment specific) on matters of significance. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks and works under minimal supervision.
In Addition
Stories to be developed along with business for expansion into new areas. Upgrades. Demos/workshops (Event mgmt.) Oversight of developers
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