ServiceNow Asset Management Specialist

• It is a 100% onsite position in Woodlawn, MD
  


• Local candidates preferred.
  


• Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week
  


• Selected candidate must be able to obtain and maintain a public trust clearance
  

• Provide assistance in managing the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise
  


• Experience in utilizing ServiceNow Asset Management (SAM PRO) for tracking and managing SW assets.
  


• Recommend and help enforce SAM policies and procedures.
  


• Self-starter and detail oriented.
  


• Strong verbal and written communications
  

• Manage the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise.
  


• Utilize ServiceNow Software Asset Management (SAM Pro) to track software installations, license compliance, entitlements, and optimize usage.
  


• Track software entitlements, monitor license usage, and conduct internal audits to ensure compliance and cost-efficiency.
  


• Perform in-depth data analysis in ServiceNow to provide visibility into software usage and compliance status.
  


• Compile financial, contractual, and inventory analysis data to support enterprise IT asset lifecycle management.
  


• Recommend and help enforce SAM policies and procedures to ensure software compliance and mitigate audit risks.
  


• Respond to internal and external audit requests; investigate licensing discrepancies and resolve compliance issues.
  


• Support onboarding of new enterprise software titles into ServiceNow SAM Pro, including gathering requirements, conducting stakeholder interviews, and documenting business and technical needs.
  


• Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license information to ensure accurate asset tracking.
  


• Identify redundant or overlapping software titles through data consolidation efforts and provide summaries and recommendations to the integration team.
  


• Assist in developing strategies for software consolidation, licensing compliance, and cost reduction initiatives.
  


• Analyze business processes, data flows, and operational reporting.
  


• Support testing, defect resolution, and system enhancements.
  


• Develop documentation, reports, and process improvements.
  

Requirements

• Master's and 5+ years of experience, Bachelor's and 7+ years of experience or 13+ years in lieu of a degree
  


• 5+ years of experience with Enterprise-Wide Software Asset Management
  


• 3+ years of experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
  


• Knowledge of enterprise software licensing, contract management, and asset lifecycle processes.
  


• Familiarity with asset data normalization, catalog items, workspaces and compliance dashboards.
  


• Strong analytical skills and attention to detail in data management.
  

• Excellent written and verbal communication skills, problem-solving.
  


• Experience building and maturing enterprise IT Asset governance programs.
  

• ITIL certification.
  


• Governance, audit, or risk certifications.
  


• Ability to obtain and maintain a Public Trust clearance.