ServiceNow Business Analyst (351)

Description

• Perform Discovery and business process analysis activities across multiple BCBS Local Plans 

• Facilitate workshops and SME sessions to capture: 

• Current-state workflows 
• Operational variations 
• Pain points and opportunities 
• Technical and integration dependencies 
• Document: 
• As-is and future-state workflows 
• Functional and non-functional requirements 
• Gap analysis findings 
• Readiness assessments 
• Executive summaries and onboarding recommendations 

• Analyze APIs, data flows, integrations, legacy platforms, and system dependencies 

• Support future-state process standardization and workflow optimization aligned to ServiceNow capabilities 

• Support governance meetings, executive reporting, and transition into implementation phases 

• Ensure deliverables are implementation-ready, scalable, and aligned to the broader transformation roadmap 
• Other duties as assigned

• 2+ years actively working with ServiceNow 

• 2+ years of experience in business analysis, process consulting, or operational transformation 

• Strong experience conducting enterprise Discovery and requirements gathering activities 

• Experience facilitating workshops and stakeholder alignment sessions 

• Strong background in: 

• Business process mapping 
• Gap analysis 
• Workflow documentation 
• Requirements management 

• Experience working across business and IT organizations 

• Excellent communication, facilitation, and executive presentation skills 
• Must be eligible to work in the United States only

• Bachelor’s degree   

• ServiceNow CSA certification

• Familiarity with ServiceNow ITSM, CRM, or CSM 

• Experience supporting healthcare payer or federal program operations 

• Experience supporting greenfield implementations and organizational change initiatives