Servicenow Business Analyst (Product Specialist)

JOB DESCRIPTION
This is what you'll do:
-As a product expert, you will be responsible for managing the quality of CMDB data used on Client. The platform will act as a backbone for ITSM, CMDB (ITOM), HR Portal, Service Portal, Project Portfolio Management (ITBM), Events Management, Asset Management, Facilities Management and ticketing tool. Service Now is a corporate solution/system to manage ticketing, HR portal, Service Portal, ITOM, ITBM and ITSM process across all EVP areas and Service Now will provide effective ways to handle HR Module, IT support and delivery, including request, incident, problem, change, release, analytics, reporting, Asset and CMDB module.
- You will be facilitating and identify missing information on the CMDB data tables and continuously monitor and improve the quality of the data such as Identify challenges surrounding the sourcing of data and improve the reliability of CMDB data, and related tables, Collaborate with developers and architects to find and implement viable solution to current and future problems of CMDB data management, Custodian of configuration items in the CMDB, Control the data quality of all CI's and maintain their status in the system,
- Responsible for implementing audit processes and for maintaining the health of the CMDB,
- Responsible for linking the CMDB data within ITIL processes implemented in the organization
- You will Maintain and generate reports that will help create transparency of IT landscape in the organization, create awareness of CMDB inside the organization and help train practitioners maintain CMDB

Qualification
We would expect you to hold Bachelor or similar graduate degree field in Engineering, Computer Science, Business Administration combined with additional relevant IT and business experience

10+ years of experience into IT industry or equivalent
5+ years of expertise on discovery, service mapping, asset management, event management, and CMDB in a large organization
4+ years of experience in ITIL and ITSM processes.
Considerable personal impact by demonstrating high integrity, flexibility in workplace, change adaptation and team player mentality
Strong communication skills including ability to communicate with global stakeholders at various organisational levels
Self-driven and motivated

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