ServiceNow Business Analyst / Requirements Lead

Spatial Front, Inc. (SFI), a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Business Analyst / Requirements Lead to join our team supporting a dynamic, science-driven federal client. In this role, you will lead requirements elicitation and process analysis for investigative, compliance, review, approval, and case-management workflows implemented on ServiceNow ICM 

Work Environment: Hybrid - mostly remote, with occasional on-site support as needed.

Key Responsibilities: 

• Facilitate discovery sessions, interviews, process workshops, and requirements reviews.
• Document epics, features, user stories, use cases, business rules, data requirements, and acceptance criteria.
• Develop process maps for intake, triage, assignment, investigation, evidence handling, approvals, closure, and reporting.
• Maintain requirements traceability from SOW requirements through configuration, test cases, and acceptance.
• Work with architects and developers to clarify requirements and resolve design questions.
• Prepare UAT scenarios, test data, expected results, and stakeholder instructions.
• Support sprint reviews and capture feedback, decisions, and backlog changes.
• Ensure requirements address security roles, records handling, auditability, accessibility, and reporting needs. 

 Requirements:  

• Bachelor’s degree in computer science, computer information systems, electrical engineering, math, or equivalent technical studies (required).
• 10+ years of professional experience, with at least 3 years in an Agile environment.
• Experience analyzing investigative, compliance, grants, legal, or case-management processes.
• Strong command of Agile user stories, acceptance criteria, process modeling, and traceability techniques.
• Working knowledge of ServiceNow ICM, App Engine, Flow Designer, Workspace, reporting, and role-based access concepts.
• Ability to translate policy and operational procedures into configurable workflows and controls.
• Experience supporting federal stakeholders and structured Government acceptance processes.
• Proficiency with Jira, Azure DevOps, Visio, Lucidchart, or similar tools.
• Strong facilitation, technical writing, analytical, and stakeholder-management skills.
• Ability to obtain and maintain required NSF suitability or Public Trust clearance. 

Desired Certifications:

• CBAP or PMI-PBA
• Certified ScrumMaster
• ServiceNow CSA or CIS-Application Portfolio/related implementation certification

Additional Information:

• Clearance: Must be a US citizen to qualify for clearance. Background checks will include fingerprinting, criminal history, education/certification and employment verification, and credit history. (Public Trust investigations typically take 4–8 weeks and require fingerprinting.)
• Work Environment: Hybrid remote, with occasional on-site support as needed.
• Salary Range: $90,000 - $130,000 Annually
• Benefits: SFI offers a comprehensive benefits package. Details available at SFI Careers.
• Other:
  • This is a full-time W2 position.
  • Please no agencies, third parties, or Corp-to-Corp submissions.
  • Spatial Front Inc. is an Equal-opportunity employer; all qualified applicants will receive consideration for employment.
  • SFI participates in E-Verify.