ServiceNow - Business Process Consultant Intermediate

Business Process Consulting - Lead functional discovery sessions and process workshops to define client-specific business process solutions. - Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules. - Create dynamic collateral including process workflows, workshop presentations, and training materials. - Partner with IT leaders and process owners to drive organizational readiness and solution adoption. Business Analysis - Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities. - Develop and maintain end-to-end process flows and gap analyses to support solution design. - Prepare and execute test plans, facilitate UAT, and support go-live activities. - Lead client training sessions and create user-friendly job aids to support platform adoption. Client Engagement & Delivery Support - Serve as the “eyes and ears” of the delivery team throughout the project lifecycle. - Facilitate stakeholder demos and provide solution-focused support to improve process efficiency. - Collaborate with project leadership to ensure alignment between business goals and technical solutions. - 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules. - 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement. - Proven ability to lead client workshops and translate business needs into actionable solutions. - Strong understanding of Agile methodologies and experience supporting Scrum teams. Intermediate - CSA, at least 1 CIS-(any)