ServiceNow CMDB Engineer

• Design, implement, and maintain the ServiceNow CMDB and related ITOM modules.
  
• Ensure alignment with CSDM (Common Service Data Model) and ITIL best practices.
  
• Collaborate with cross -functional teams to integrate CMDB with other ITSM processes.
  
• Perform data quality audits and ensure accuracy of configuration items.
  
• Develop and maintain documentation for CMDB processes and architecture.
  

Requirements

• Proven experience with ServiceNow platform, especially CMDB and ITOM modules.
  
• Strong understanding of CSDM and ITIL frameworks.
  
• ServiceNow certifications (e.g., Certified System Administrator, CMDB Fundamentals).
  
• Ability to work onsite in Irving, TX five days a week.
  
• Must be eligible to work in the U.S. without sponsorship (W2 only).
  

• Experience with Service Mapping and Discovery.
  
• Familiarity with scripting in ServiceNow (JavaScript, Glide).
  
• Strong analytical and problem -solving skills.