ServiceNow Data Analyst

*Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

• Excellent health/dental benefits from BCBS


• See into the future with our luxurious VSP vision benefits


• Prepare for the long-haul courtesy of our 401k with company matching


• 10 days' vacation, 7 days sick time


• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Position Summary

The ServiceNow Data Analyst will be responsible for leveraging a strong knowledge rooted in Service Now features related to data analytics (Platform Analytics, Indicators, Database Views, etc.) across all ServiceNow modules to help stakeholders across the organization make informed decisions

Responsibilities

• Articulate, interpret, and translate business data to deliver insights that drive strategic business decisions and optimize employee performance


• Collaboratively partner with business leaders to extract valuable insights from raw data, fostering effective decision-making and enhancing employee performance


• Engage in collaborative efforts with team members to refine workflows and processes, actively contributing to the creation and maintenance of supporting documentation


• Cultivate a deep understanding of current enterprise applications to help maintain data fidelity within the systems


• Generate comprehensive reports and dynamic dashboards using Power BI and the ServiceNow platform, periodically and on-demand, integrating data from ServiceNow and other enterprise applications


• Embrace a commitment to continuous learning, staying abreast of new processes, tools, and technologies to actively contribute to and support business growth


• Work closely with the ServiceNow development teams to define, document, and validate requirements


• Other duties as assigned

Requirements

• Bachelor's degree in Business, Data Analytics, or related field OR equivalent combination of applied skilled experience


• Minimum five years of experience in business analysis, encompassing tasks such as research, definition, analysis, and documentation of processes and policies


• Minimum of two years of experience with data analytics directly in the ServiceNow platform


• Experience and working knowledge of various features in ServiceNow including Platform Analytics, Indicators, Database Views, and others


• Exhibit critical thinking skills to assess stakeholder requests, asking probing questions to uncover the underlying needs and requirements


• Experience with presenting data to stakeholders to include translating technical findings into actionable business narratives


• Have a solid understanding of relational databases and basic programming skills


• Demonstrate strong problem-solving skills, facilitating a shared understanding of problems, potential solutions, and technical challenges to guide the team towards optimal solutions


• Ability to communicate effectively, both in writing and verbally

Optional/Desired Qualifications

• Demonstrated proficiency within all applications of Office 365 (SharePoint, Power BI, Excel, PowerPoint)


• Microsoft PL300 Certification


• CompTIA Security+ Certification


• Experience with the agile methodology

Work Conditions

Work is typically performed in an office environment. Must be able to remain in a stationary position for extended periods of time. The person in this position will often move about inside the office to escort visitors, deliver packages to addressee, etc. Occasionally operates a computer and other office productivity machinery, such as a copy machine, and computer printer. Must be able to lift up to 25 pounds at a time. The person in this position frequently communicates with employees and clients.

Summit 7 Systems is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background checks. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol-free workplace and require pre-employment drug screening.