HR Module, ServiceNow experience with minimum of 3 years of experience in ServiceNow HRSD module. Min 3 years of experience in Analysis,
Development, Maintenance, Support and Administration.
Must have hands-on experience in HRSD case management.
Experience in leading client calls, Business Impact Analysis, IT Service Continuity Management, and SLA Management.
Experience in designing, developing, customizing & administering applications.
Experience in performance tuning of Service-Now Setups and follow best practice of coding standard.
Must have a good client communication experience Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Inbound Email Actions, Script Includes, Access Control Lists etc.
Performs migration activities Dev to QA, QA to Prod. Experience of handling Bug Fixes and Enhancement requests. Providing business beneficial ideas to improve the existing ServiceNow process following ServiceNow Best practices.
Must have experience to provide effort estimate. Must have hands on experience on ServiceNow scripting and the order of execution.
Must have hands on experience in creating complex Reports and interactive Dashboards using Database views or standalone.
Working with complex UI customization and UI macros and Service Portal.
Should be experience in creating Notifications using Emails Scripts.
Experience in third party integrations and troubleshooting skills.
Experience of handling ServiceNow upgrades.
Strong analytical and problem-solving skills and the ability to interpret and communicate facts and data.
Hands on experience on various IT Services modules of ServiceNow tool like Service Catalog Requests, Asset Management, Configuration Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting, Gauges, Integration with Web Services.
Experience working in scoped application and maintaining the same, handling cross scope issues.
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