Minimum 10 years of total IT/cybersecurity experience
Minimum 3 years of experience supporting the implementation, administration, configuration, and/or development of ServiceNow
Experience with ServiceNow HR Service Delivery module a plus
Responsibilities:
Responsible for troubleshooting any errors found in the ServiceNow configuration
Consume functional requirements and provide high level estimates for configuration/customization
Support the testing of ServiceNow development
Configure ServiceNow Solutions
Integrate the Solution with client HR Systems
Configure ServiceNow Solutions for a federal client
Design and develop moderately complex scripts, workflows and integrations to create custom applications in ServiceNow
Engage with customers to understand and document requirements
Participate and contribute to design and code reviews
Qualifications:
Candidate must possess excellent oral/written communication skills and a proven ability to present complex, technical information to both technical and non-technical audiences and be able to document requirements and solution modifications
Experience building ServiceNow applications and workflows
Certification in ServiceNow Administration, Implementation, or Application Creation
Experience with a Content Management System is a plus
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