ServiceNow Developer II

Job Title: ServiceNow Developer II

PS Job Title: Cloud Specialist II

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

 ***This position is based out of The Woodlands, TX and New Orleans, LA. This position will be filled as a Cloud Specialist II. Relocation assitance is not provided.***  

JOB SUMMARY/PURPOSE 

As a ServiceNow Developer within Entergy’s Operational Governance team, you will provide IT services to internal customers as well as deliver ongoing support for ServiceNow-based software solutions. This role provides the opportunity to engage in the full application lifecycle as part of a scrum team. You will design, develop, and support solutions on the Now platform that supports Entergy’s core IT processes.  

JOB DUTIES/RESPONSIBILITIES 

• Develop application features with configuration and custom code development. 


• Develop agentic solutions on the ServiceNow platform - using native ServiceNow AI tools and integrations with third-party platforms.


• Assist in the coordination of any changes, upgrades and testing with support providers for external integrations and systems.

• Participate in peer reviews for application changes. 


• Participate in scrum ceremonies such as refinement, demo, and release planning. 


• Create workflows and build service requests based on customers’ specifications. 


• Use scripting tools and ServiceNow functionalities to automate rote tasks. 


• Perform system and integration testing; and monitor health, usage, and overall compliance within the application. 

• Generate reports as needed. 


• Support the daily operations of our ServiceNow core platform and all modules in use - includes monitoring, troubleshooting, optimization, and security compliance.

MINIMUM REQUIREMENTS 
Minimum education and experience required of the position: 
Bachelor’s degree in computer science, MIS, business administration, or other technical area of study OR equivalent work experience; advanced degree is a plus. 

• Cloud Specialist II: minimum 2-4 years working as a software developer for an enterprise platform

Minimum knowledge, skills and abilities required of the position: 

• Solid analytic and problem-solving skills with excellent written and verbal communication skills. 

• Solid familiarity with AI systems and architectures


• Proven experience working with Agile development teams. 


• Experience with JavaScript is required. 


• Familiarity with software development and design methodologies 


• Ability to work both independently and as part of a team.  

Desired knowledge, skills, and abilities: 

• Prior ServiceNow experience 


• Prior experience developing AI systems


• Understanding of enterprise system design patterns and best practices


• Understanding of design thinking techniques including Personas, Journey Maps, and Business Model Canvas 

Any certificates, licenses, etc. required of the position: 

• Any ServiceNow, Certified Agile Product Owner, AI, or ITIL certifications are a plus.

#LI-DG1  #LI-HYBRID

Primary Location: Louisiana-New Orleans Texas : Woodlands
Louisiana : New Orleans 
Job Function: Corporate
FLSA Status: Professional 
Relocation Option:
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 124065
PS Job Title: Cloud Specialist II 
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.