ServiceNow Engagement Manager

 Join Veracity, Where Strategy Meets Impact

 At Veracity, we help organizations work smarter, move faster, and adapt with confidence. We’re a business and technology consultancy that partners with companies to optimize performance and successfully navigate change.

 But what really sets us apart? Our people.

 Our team is made up of strategic thinkers, solution builders, and natural problem\-solvers who thrive on collaboration. We work side\-by\-side with our clients to understand their goals and deliver meaningful, measurable results. Along the way, we stay grounded in our core values: transparency, curiosity, and humility. We believe when our clients succeed, our employees grow, and our communities thrive and everybody wins.

 Now Hiring: ServiceNow Engagement Manager

 We’re looking for a talented ServiceNow Engagement Manager to join our growing team. If you’re energized by solving complex challenges, collaborating with smart and supportive teammates, and making a real impact, you’ll fit right in.

 What You’ll Do:

• Manage cross\-functional projects and teams, senior\-level business executives and customers to provide a unique customer experience during projects.
  


• Provide weekly/monthly, quarterly updates to the customer as well as to internal executive teams.
  


• Manage each phase of the project and be able to navigate the cross\-functional team, both internal and external.
  


• Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
  


• Develop and present the value proposition to the customer as part of the initiative and on\-going collaboration.
  


• Mentor Customer Outcomes or Partner team members to achieve the engagement's deliverables and promote the customer's desired results.
  


• Identify gaps between actuals and plan of record, proposing solutions and driving resolutions.
  

What You Bring:

• 3+ years in Customer Engagement roles
  


• Prior experience with implementing or supporting ServiceNow products in an Enterprise
  


• Strong cross\-functional, technical Project Management experience including planning, scheduling, monitoring and stakeholder reporting
  


• Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll\-out and beyond
  


• Strong documentation and presentation skills including creative thinking and willingness to work hands\-on to deliver impactful outcomes
  


• Experience with analytics and understanding of metrics and KPIs (as defined)
  


• Thought leadership and strategic thinking
  


• Ability to gather and analyze data to understand the pros and cons of different decisions and options
  


• Consistent, reliable availability and professional accountability
  

We’re looking for someone who combines technical excellence with curiosity, adaptability, and a collaborative mindset.

Why Veracity?

• A team that values your ideas and expertise
  


• A culture built on trust, respect, and growth
  


• Meaningful client work that drives measurable results
  


• A company that invests in both professional success and community impact
  

Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to disability or status as a protected veteran and any other characteristics protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact Human Resources at [email protected] and let us know the nature of your request and your contact information. Requests will be considered on a case\-by\-case basis.

In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

No 3^rd parties, please.