ServiceNow Enterprise/Platform Architect - Remote US Position

Advisory & Strategic Consulting: Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies. Develop platform roadmaps aligned with business goals and technical priorities. Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM. ITAM - Software Asset Management / Hardware Asset Management ITOM - Discovery, Event Management, Service Mapping Design and implement governance models, KPIs, and process improvement frameworks. Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans. Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization. Perform health scans, technical debt analysis, and platform scalability assessments. Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF). Ensure platform conformance to best practices and licensing strategies. Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements. Support pricing strategies and resource planning for advisory and implementation phases. Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, Service Mapping, Event Management, Hardware Asset Management, Software 10+ years of hands-on ServiceNow experience across multiple modules. 10+ years of advisory consulting and technical delivery experience. 10+ years of ServiceNow architecture, scripting, workflows, and integrations. 5+ years experience in proposal writing, SOW creation, and client presentations. 10+ years of experience leading client workshops and translate business processes into technical solutions. Excellent communication and stakeholder engagement skills. Preferred - PMP, Prince2 or equivalent CSA, CAD, CIS-(ITSM ITOM ITAM HAM/SAM DISCOVERY) [2 or more], and ITIL Foundation