ServiceNow Experience Design Consultant

Seeking: Experience Design Consultant

Who We Are:

The Anti. We are building a world-class service organization designed to add value to our customers NOW. We are uniquely positioned due to our ServiceNow expertise and close relationship with ServiceNow to be the leader in designing and delivering exceptional employee experiences. Yes. The Leader.

What We're Looking For :

As our Experience Design Consultant, you will be responsible for supporting and creating best-in-class ServiceNow employee experiences.

Responsibilities:Understand technical, complex use cases with the EX team to aid in the support and delivery of determined design solutionsUnderstand and document client-specific experiences customers will encounterInterpret and apply client brand guidelines where needed to produce a consistent experience for the end userCreate training and support materials for client deliverables and internal documentationUnit Testing: work closely with developers to ensure the design specifications are feasible and implemented as intendedWork with cross-functional client teams throughout the engagement lifecycleEffectively communicate your recommendations to developers and other key stakeholdersAddress and adapt to client and business needsQualifications:

5-7 years experience with the ServiceNow platform (In any capacity ie. HR, ITSM, Change, Problem)2-4 years of experience building and managing knowledge bases or process documentationAbility to translate client requirements into acceptance criteriaAbility to support multiple initiatives for a wide range of clientsExperience working within a technology platform or design system with well-defined constraintsAbility to articulate and champion design solutions proposed by Sr Experience Design ConsultantsOutstanding written and verbal communication skills, and ability to present work to and lead design discussions with executives and large groupsProblem-solving skills to determine solutions to user interface challengesStrong attention to detail and organizedPerform in a fast-paced, dynamic design process under minimal supervisionStrong meeting facilitation skills and effective solicitation of Customer EngagementEffective multi-tasking and time management skills with a determined focus on prioritizing tasksWhat We Offer:

Competitive Health Benefits401(K) with a 3% contributionHome Office and Fitness ReimbursementVacation, Volunteer time, and Sabbatical benefitsWorld Class co-workers with extensive ServiceNow experienceContinuous learning culture

The Anti is an Equal Employment Opportunity Employer -race/ color/ religion/sex/ sexual orientation/ national origin/age/ disability/ gender identity/veteran status.
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