ServiceNow Lead Engineer

We are seeking an experienced and highly skilled ServiceNow Lead Engineer to lead the design, development, and optimization of ServiceNow solutions in a fully remote environment. This role is responsible for providing technical leadership, driving platform architecture decisions, and ensuring scalable, secure, and high-performing ServiceNow implementations aligned with business objectives.

The ideal candidate combines deep ServiceNow technical expertise with leadership, mentoring, and strong collaboration skills.

Key Responsibilities

Lead the architecture, design, and implementation of ServiceNow solutions across multiple modules

Provide technical leadership and guidance to ServiceNow developers and administrators

Translate business requirements into scalable, maintainable ServiceNow solutions

Oversee development of workflows, integrations, custom applications, and automation

Ensure adherence to ServiceNow best practices, coding standards, and platform governance

Design and manage integrations using REST/SOAP APIs, MID Servers, and third-party tools

Support platform upgrades, enhancements, and performance optimization initiatives

Collaborate with stakeholders, product owners, and cross-functional teams to deliver solutions

Conduct code reviews and ensure solution quality, security, and compliance

Troubleshoot complex platform issues and lead root-cause analysis efforts

Stay current with ServiceNow releases, features, and industry best practices

Required Qualifications

Must be located in the United States

Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent experience)

5+ years of ServiceNow development and engineering experience

2+ years in a lead, senior, or technical leadership role

Strong experience with ServiceNow modules such as ITSM, ITOM, ITAM, CMDB, HRSD, or CSM

Proficiency in JavaScript, Glide API, Business Rules, UI Policies, Flow Designer, and Script Includes

Hands-on experience with ServiceNow integrations and data imports

Strong understanding of ServiceNow architecture, performance tuning, and security

Excellent problem-solving and communication skills

Ability to lead and collaborate effectively in a fully remote environment

Preferred Qualifications

ServiceNow certifications (e.g., CSA, CAD, CIS)

Experience with ServiceNow App Engine Studio and low-code/no-code development

Experience working in Agile or DevOps environments

Exposure to cloud platforms, identity management, or enterprise IT systems

Technical Environment

ServiceNow (latest versions)

JavaScript, REST/SOAP APIs

Agile/Scrum methodologies

Remote collaboration tools (Jira, Confluence, Slack, MS Teams)

What We Offer

Competitive salary and comprehensive benefits package

Fully remote work environment within the United States

Paid time off, holidays, and wellness benefits

Professional development and certification support

Collaborative, high-performing engineering culture

Compliance Notice

This position is open only to candidates currently located in the United States and authorized to work without sponsorship.