ServiceNow Manager

We are seeking an experienced ServiceNow Manager to lead the strategy, development, and ongoing optimization of our ServiceNow platform. This role owns platform governance, oversees a small team of developers/administrators, and partners with IT and business stakeholders to deliver scalable, high-impact ServiceNow solutions in a fully remote environment.

Key Responsibilities

Own the overall ServiceNow platform strategy, roadmap, and governance

Manage and mentor ServiceNow developers, administrators, and vendors

Oversee implementation, configuration, and optimization across core modules (ITSM, ITOM, CMDB, HRSD, SecOps)

Ensure platform stability, performance, security, and compliance

Translate business requirements into technical solutions and best practices

Manage upgrades, integrations, and system enhancements

Establish standards for documentation, change management, and release cycles

Track KPIs, platform usage, and continuous improvement initiatives

Required Qualifications

5+ years of ServiceNow experience, including 2+ years in a leadership or management role

Strong hands-on knowledge of ServiceNow architecture, workflows, scripting, and integrations

Experience managing remote teams and cross-functional stakeholders

ServiceNow certifications (CSA required; CIS or CMS preferred)

Excellent communication and stakeholder management skills

Nice to Have

Experience in large-scale or enterprise ServiceNow environments

Background in IT operations, security, or HR Service Delivery

Agile or ITIL certification

What We Offer

100% remote work within the U.S.

Competitive salary and benefits package

Opportunity to lead and shape a growing ServiceNow environment

Collaborative, fast-paced, and supportive team culture.