ServiceNow Platform Architect

LightFeather is seeking an accomplished ServiceNow Platform Architect to lead enterprise-scale ServiceNow implementations. This role requires a candidate with expertise in designing, implementing, and optimizing ServiceNow solutions to support the division's IT modernization efforts. The ideal candidate will have extensive experience in ServiceNow architecture, integration, and custom development, along with a strong background in leveraging ServiceNow to streamline processes, enhance productivity, and improve service delivery.

Position Details:

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  Location: In-Person (Hybrid) in Washington, DC 20036

  
  


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  Job Type: Full Time

  
  


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  Citizenship: U.S. Citizenship Required

  
  


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  Clearance Requirement: Active Secret Clearance or Higher Clearance

  
  

Responsibilities:

• Lead the end-to-end architecture of ServiceNow implementations, ensuring alignment with client requirements and best practices.


• Collaborate with cross-functional teams to define and translate business requirements into technical specifications.


• Architect and deploy ServiceNow solutions across modules: ITSM, ITOM, HR, GRC, Vault, SPM, Automation Engine, CMDB, and more.


• Integrate ServiceNow with external systems and third-party tools, ensuring seamless data flow and robust security.


• Develop and implement strategies for data migration, workflow automation, and performance tuning.


• Ensure that ServiceNow solutions meet the highest standards of reliability, scalability, and security.


• Lead code reviews, quality assurance testing, and deployment planning for ServiceNow updates and new features.


• Produce detailed technical documentation for system designs, configurations, and integration processes.


• Troubleshoot and resolve technical issues related to ServiceNow functionality and performance.


• Stay up-to-date with ServiceNow updates and new features, and continuously recommend improvements to the system.


• Build custom applications and develop AI-powered ServiceNow integrations.


• Oversee integrations using APIs, web services, and middleware platforms.


• Serve as a technical lead and mentor for other developers, guiding the team in ServiceNow development and best practices.

Required Qualifications and Skills:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.


• 10+ years of ServiceNow experience (with 5+ years architecture and implementation experience).


• Familiarity with AI integrations and federal compliance frameworks.

Preferred:

• ServiceNow Certified System Administrator (CSA).


• ServiceNow Certified Application Developer (CAD) or similar certifications preferred.


• Familiarity with ServiceNow's ITOM capabilities, Service Catalog, and Reporting.


• Proficiency in JavaScript, HTML, CSS, and web technologies for custom development within ServiceNow.


• Experience with Cloud platforms (AWS, Azure) and DevOps tools (Jira, Jenkins, GitHub) is a plus.


• Knowledge of data security practices and integration security protocols.


• Knowledge of AI/ML technologies and DevOps within ServiceNow.

Why Join LightFeather?

You'll be part of a team dedicated to meaningful impact, working on solutions that address mission-critical needs. Experience variety, fulfillment, and the opportunity to work with some of the best in the industry.