ServiceNow Platform Technical Consultant (360)

Description

ROLES AND RESPONSIBILITIES

• Execute hands-on platform configuration, customization, and deployment activities in alignment with design specifications
• Develop and maintain technical documentation including configuration guides, integration specs, and deployment runbooks
• Analyze current-state technical environments to identify gaps, dependencies, and migration requirements
• Design and implement platform integrations with existing enterprise systems and data sources
• Support data migration activities including mapping, validation, and reconciliation
• Conduct unit and integration testing to ensure configurations meet functional and technical requirements
• Troubleshoot and resolve platform issues, defects, and technical blockers across implementation phases
• Collaborate with architecture and engineering teams to validate technical designs and ensure adherence to standards
• Participate in technical workstream planning, sprint activities, and delivery tracking
• Contribute to quality assurance processes, including peer review of technical configurations and documentation
• Identify and escalate technical risks, dependencies, and impacts to the engagement lead
• Support environment management including development, test, and production instances
• Assist in the transition to deployment and post-go-live support phases
• Other duties as assigned

MINIMUM QUALIFICATIONS

• 3+ years of experience in platform implementation, systems integration, or technical consulting
• Hands-on experience configuring and deploying enterprise technology platforms
• Strong understanding of integration patterns, APIs, and data exchange methodologies
• Experience working within Agile or structured delivery frameworks
• Ability to translate technical requirements into actionable configurations and solutions
• Strong analytical and problem-solving skills with high attention to detail

• Experience supporting greenfield implementations
• ServiceNow CSA
• ServiceNow CIS-ITSM