ServiceNow Program Manager

Who we are...
Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today.

What you'll be doing...

• Lead and manage IT programs within NIH to ensure alignment with organizational goals and objectives.

• Oversee enterprise ServiceNow implementations, upgrades, and operations to optimize performance and ensure compliance with NIH standards.

• Collaborate with NIH stakeholders to identify requirements, manage expectations, and deliver mission-critical solutions.

• Develop and maintain project plans, schedules, budgets, and resource allocations to ensure successful program delivery.

• Ensure adherence to ITIL best practices for service delivery and management, driving continuous improvement in IT operations.

• Provide leadership and guidance to cross-functional teams, fostering collaboration and innovation.

• Monitor program performance, identify risks, and implement mitigation strategies to ensure successful outcomes.

• Prepare and deliver program reports, presentations, and updates to NIH leadership and stakeholders.

• Ensure compliance with federal regulations, policies, and standards applicable to NIH IT programs.

Must Have...

• Project Management Professional (PMP) certification.

• Information Technology Infrastructure Library (ITIL) certification.

• 10+ years of proven experience managing enterprise ServiceNow environments, including implementation, customization, and operations.

• Demonstrated experience managing IT engagements within HHS/NIH environments, with a deep understanding of NIH processes, policies, and mission.

• Strong leadership, communication, and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels.

• Proven ability to manage large-scale IT programs, including budget management, resource allocation, and risk mitigation.

• Expertise in IT service delivery, process improvement, and performance optimization.

• Existing Public Trust Clearance or Ability to Obtain an NIH Badge.

Nice to Have...

• Experience with federal contracting and acquisition processes.

• Familiarity with NIH-specific IT systems, tools, and technologies.

• Advanced degree in Information Technology, Business Administration, or a related field.

• ITIL certification or ITIL knowledge beyond foundational level.

Clearance...

• Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information

Citizenship..

• Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.

Employee Benefits...

• Medical, Vision, Dental

• Paid Vacation & Sick Time

• Paid Federal Holidays

• 401k Retirement Plan with 100% Company Matching

• Employer Paid Life Insurance

• Continued Education Assistance

• Employee Assistance Program (EAP)

• Commuter Benefits Program

• Health Savings Account (HSA)

• Caregiver Support Program

• Adoption Assistance Program