ServiceNow Quality Assurance / Test Lead

Spatial Front, Inc. (SFI), a two-time USAToday Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a ServiceNow Quality Assurance / Test Lead to support our growing team. In this role, you will lead quality assurance for the NSF ICM solution, including test planning, ATF automation, integration testing, UAT coordination, defect management, and release-readiness evidence. 

Location: Hybrid remote, with occasional on-site as needed

Key Responsibilities:

• Prepare the master test plan, test schedules, entry/exit criteria, and traceability matrix.
• Develop test cases for intake, assignment, investigation, evidence, approvals, notifications, reporting, and closure.
• Build and maintain ATF test suites for critical workflows and regression coverage.
• Coordinate end-to-end testing of integrations, data migration, roles, ACLs, and audit history.
• Support Section 508/accessibility validation and usability testing.
• Manage defect triage, severity classification, retesting, and closure evidence.
• Prepare test summary reports, UAT packages, release-readiness reports, and acceptance evidence.
• Verify production smoke tests and support post-deployment validation. 

• Bachelor’s degree in computer science, computer information systems, electrical engineering, math, or equivalent technical education/experience
• 10+ years of relevant professional experience, with at least 3 years in an Agile environment
• Experience testing ServiceNow ICM, App Engine, Flow Designer, Workspace, integrations, reports, and security controls.
• Hands-on knowledge of ServiceNow ATF and automated regression testing.
• Strong skills in requirements traceability, test design, defect management, and quality metrics.
• Experience coordinating federal UAT and formal acceptance processes.
• Knowledge of API testing, data validation, role/ACL testing, performance testing, and accessibility testing.
• Proficiency with Jira, Azure DevOps, ServiceNow Test Management, or comparable tools.
• Strong analytical, documentation, and stakeholder-coordination skills. 

Desired Certifications: 

• ISTQB Advanced Test Manager or Test Analyst
• ServiceNow ATF micro-certification
• CSA
• Certified Agile Tester preferred 

Additional Information

• Work Authorization: Must be a US citizen, and able to obtain a Public Trust clearance. 
• Clearance: Background checks may include criminal history, education/certification and employment verifications, credit history, and fingerprinting (Public Trust investigations typically take 4–8 weeks).
• Location: Hybrid remote, with occasional on-site as needed
• Salary Range: $100,000 – $125,000 annually
• Benefits: SFI offers a comprehensive benefits package. Details available at SFI Careers.
• This is a full-time, W2 position.
• No agencies, third parties, or Corp-to-Corp submissions.
• Spatial Front Inc. is an Equal Opportunity Employer — all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.
• SFI participates in E-Verify.