Service/Parts Cashier - World Car Kia North

Full Job Description:
World Car Kia North is seeking a friendly, detail-oriented Cashier to support our Service and Parts departments. You’ll provide a fast, accurate checkout experience for service guests and parts customers, post payments in the dealer management system (DMS), reconcile your cash drawer, and deliver outstanding customer service in a busy dealership environment.

Key Responsibilities:

• Greet customers in the service drive and parts counter; provide professional, helpful service
• Review repair orders (ROs) and parts invoices; explain charges, warranties, and deductible amounts
• Accept and process payments (cash, credit/debit, fleet PO/in-house charge accounts, contactless); verify IDs as needed
• Post payments and close ROs accurately in the DMS (CDK/Reynolds & Reynolds/Dealertrack or similar)
• Process parts sales, cores, returns, and exchanges per policy; handle wholesale/ticket pickups as needed
• Issue receipts, refunds, and credits with proper manager approvals and documentation
• Balance the cash drawer; batch/settle credit cards; prepare daily deposit and end-of-day paperwork
• Run daily reports (cash receipts, RO close, parts counter summaries) and deliver to accounting
• Maintain a clean, organized cashier station, waiting area, and refreshment station
• Answer multi-line phones; route calls to service advisors/parts; assist with appointment check-in/out
• Promote service maintenance packages, accessories, and customer satisfaction surveys (CSI)
• Protect customer data and payment card information; follow all PCI, cash-handling, and dealership policies
• Support receptionist/greeter duties during peak times; assist with loaner/rental check-in/out as needed
• Meet or exceed accuracy, speed, and customer satisfaction goals

Shift Availability (preferred):

• Weekdays
• Rotating Saturdays
• Occasional early morning or early evening coverage

Qualifications:

• 1+ year of cashiering or customer service required; dealership, service drive, or parts experience preferred
• Familiarity with DMS systems (CDK, Reynolds & Reynolds, Dealertrack) a strong plus
• Accurate cash handling and basic accounting skills; able to balance a till and reconcile reports
• Clear, courteous communication; comfortable in a fast-paced, customer-facing environment
• Tech-savvy with POS terminals, card readers, and basic office software
• Reliable and punctual; high attention to detail and confidentiality
• Valid driver’s license with acceptable record; authorization to work in the U.S.
• High school diploma or equivalent preferred

Physical Requirements:

• Stand/walk for most of shift; move between service drive, showroom, and parts counter
• Lift and carry up to 25–30 lbs occasionally (documents, small parts boxes, deposit bags)
• Work around vehicles, foot traffic, and typical dealership noise/fumes (within safety standards)

Benefits:

• Flexible scheduling
• Medical, dental, vision (for eligible employees)
• 401(k) with company match (if offered)
• Paid time off and holidays (for eligible employees)
• Employee discounts on service, parts, and vehicles
• Training and career growth paths in Service, Parts, and Accounting