Services Engineer

Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critical components that unlock new depths of outer space, our customers produce parts that go into some of the world's coolest and most impactful products. It is our mission to enable manufacturers with the technology they need to drive innovation forward.

We are a team of motivated and hardworking creators and doers. If you're looking to have a direct impact on a Series B fast-scaling company that is revolutionizing an essential industry, read on and apply!

Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.

This position requires activities that are subject to US Export Control Laws and require US Citizenship or Green Card Holder.

Who you are:

As a team member dedicated completely to supporting and developing our integrations, your mission is to do what it takes to successfully build custom solutions for American manufacturers to connect Paperless Parts with their critical software systems, automate tedious manual processes, and meet their data reporting needs. You'll become an expert in the Paperless Parts platform and work closely with manufacturers to write integrations that are key to our customer's Paperless Parts solution. . You'll organize and run meetings to gather customer requirements, lead user acceptance testing, and support our live customers. You'll recognize the common needs of our customer base, and contribute to our toolkit of standard integrations as well as develop custom solutions. As we grow, you will contribute to recruiting, leading, and mentoring our services engineering team.

Responsibilities of Services Engineer:

Learn the Paperless Parts platform, including how to customize the pricing engine with P3L (Paperless Parts Pricing Language).
Lead the implementation of an off-the-shelf integration
Develop custom enhancements to existing integrations
Develop custom integrations to support Customer's desire to integrate their technical infrastructure
Provide tier 2 support for existing integrations to ensure limited disruption to Customer's day to day
Participate in sales and onboarding calls as the technical expert
Balance multiple projects, including getting comfortable meeting with customers and knowing how to effectively bring in help from the rest of the team
Contribute to the design and development of our APIs and SDKs to make future projects more efficient
Knowledge, Skills, and Abilities:

Excellent written and verbal communication skills
Understanding of Windows-based business IT environments
Strong coding skills in at least one language
Fluency in Python, SQL, and using REST APIs.
Experience writing or configuring software integrations.
Willingness to travel when necessary to customer facilities (0-25% of the time)
Relevant work, education, or hands-on development experience
Customer facing experience or ability
Strong analytical and critical problem-solving skills
Ability to translate business requirements to product solutions
Fast learner, ability to adapt to new processes and technologies, and evolving environments
Excellent written and verbal communication skills
Travel to customer locations 1-2 times a month
Paperless Parts Life

Culture:

At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we're continually improving what we've built while still building from the ground up.

Boston Office:

Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity. Because we value the safety of our team, all employees and guests must be fully vaccinated to enter our office.

Our headquarters is located in downtown Boston, MA, across the street from Faneuil Hall and easily accessible to most transit routes (Red/Blue/Orange/Green Line) or a 10-minute walk from both South and North Station.

Encinitas Office:

Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.

Benefits:

We value you and your family. With this in mind, full-time employees are provided:

100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend/free gym membership
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program

Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
#J-18808-Ljbffr