Services Operations Specialist

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. 

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. 

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. 

As a Services Operations Specialist, you will work closely with key stakeholders from across our organization including Sales, Engineering, Service Delivery, Sales Operations, Legal, and Finance. To be successful in this role, you will need to be a master communicator with a desire to learn a lot very quickly and to work in a fast-paced, highly collaborative, and results-driven environment. 

• Draft, edit, and distribute client-facing scope documentation (Statement of Work, Project Change Requests, etc.) with a focus on accuracy and quality.  
• Manage internal and Client deadlines to ensure deliverables are completed in a timely manner and to ensure that turn-around times won’t negatively impact a sale. 
• Work within Salesforce to accurately update records, adjust pricing and hours, and manage requests.  
• Identify any risks associated with an opportunity and make decisions to determine required approvals or steps needed to mitigate risks.  
• Communicate key information to internal stakeholders throughout the lifecycle of a sales campaign, including escalations and exceptions, as needed. 
• Organize and maintain project-related scope documentation and other assets in Teams/SharePoint.  
• Identify and escalate any issues that appear within the OA process and work with the appropriate teams to remediate said issues.  

• 2-5 year(s) work experience in a corporate setting.
• Proficiency with Microsoft Office products (Word, Excel, PowerPoint).
• Proficiency with Microsoft collaboration tools (SharePoint, Teams).
• Experience with Salesforce (not required).
• A commitment to delivering a consistently high-quality work product.
• A mastery of the English language and written communication skills (spelling, grammar, punctuation).
• A sense of urgency in meeting deadlines.
• Strong attention to detail.
• Ability to work independently and own a number of different task types.
• A high level of communication with internal teams.
• The ability to effectively toggle between multiple projects.
• Eagerness to learn new concepts and skills.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include: 

- Medical, Dental, and Vision Insurance 

- 401(k) 

- Paid company holidays 

- Paid time off 

- Paid parental and caregiver leave 

- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.