Services Technician

Requisition Number: 100552 

Service Technician

Location: You will have the work onsite on our California office

Salary: $70,720 per annum

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Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Service Technician, you will develop, maintain, and enhance plant operations planning, reporting analysis, and tracking systems using Microsoft Office, SAP, and manufacturing software tools. Work with plant personnel to solve technical issues and communicate and enforce IT standards.  Support the manufacturing engineers and management in defining information technology needs and appropriate software/hardware solutions for plant users.  Along the way, you will get to:

• Review, evaluate and implement requests from user departments.   
• Analyze systems problems, determine root-cause, and initiate corrective action. 
• Troubleshoot at the physical level of the network, working with network measurement hardware and software, as well as physical checking and testing hardware devices. 
• Define end-user needs, and work with other to architect/design, implement, test, document, and maintain end-user system(s).  Develop clear and concise documentation for instruction manuals. 
• Identify end-user training needs and provide appropriate hardware/software solutions.   
• Support and maintain plant applications and infrastructure systems including desktops, servers, printers, and phone systems. 
• Ensure data/system security complies with Toro corporate policies to protect the Toro information technologies from unauthorized access, use, or interruption.  Ensure information technology security provides the necessary safeguards for good business practice and meets all corporate and government regulatory requirements. 
• Work with other Toro plants to help drive alignment and standardization to cross-plant and enterprise systems. 

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor’s degree in computer programming or related field or equivalent work experience.   
• Minimum four years of experience with either programming/systems analysis, systems software applications, PC repair, or providing support to users required.   
• Experience in Microsoft desktop OS (Windows 8,9,10, etc.), Microsoft O365, data communications, operations and personal computers required. 
• Outstanding Customer service focus required.
• Perform assignments as directed.
• Provides timely and accurate updates to the ITSM ticketing system.
• Effective time management skills required. 
• Excellent decision making and problem-solving skills required. 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Riverside || California (US-CA) || United States (US) || IT Infrastructure & Support || None || US - San Diego, CA ||